Procedure Preparation Make one copy of the worksheet for each pair of students and cut as indicated. There are two complaining role-plays so each student has a go at being the customer and the worker. Hand out role-play cards. Practice sales scenarios, using the soft or indirect close with lines such as, "How did the sweater fit?" Customer service exercises for role-playing should include this all-important skill.

This worksheet aims at practising making complaints. This activity will help your students to develop and … Basic role-play means one person will act as the customer and the other will act as the employee handling the situation. Speaking » Role Playing Games | Views: 29,342 | Level: Pre-Intermediate, Intermediate, Upper-Intermediate Advanced | 3 out of 5, rated by 18 teachers | Found a mistake? Divide the students into pairs (A and B) and give each student a corresponding set of role cards. Role plays: COMPLAINTS - ESL worksheet by +NN+ Students work in pairs and role play the given situations. Complaining roleplay: Level Pre-intermediate Time 30 minutes Introduction In this fun speaking activity, students practice making complaints, apologies and requests. Complaints, apologies and requests Aim To make complaints, apologies and requests in different situations. One partner is the hotel manager, the other the guest. It can … A role-play in which your students practise making complaints and dealing with people in a shop. In this making complaints role-play activity, students make and deal with complaints in various situations and score how satisfied they are with each outcome. Role Play for Closing a Sale Aside from establishing a stellar reputation, the ultimate goal of any business is to close as many sales as possible. If you really want to excel at customer service, we recommend role-playing a few common customer service scenarios with your team. Role play: Complaining at a hotel - ESL worksheet by Poohbear This is a role play game to practise complaints in a hotel.

Encourage students to use as much language from the previous handout as possible. There are four different situations to complain about.